About the Role
Role Overview
The Head of Operations & Commercial is responsible for commercial performance, operational efficiency, delivery quality, and people leadership across the agency. This role is hands-on, fast-paced, and high-impact, ideal for someone who wants to help scale a growing creative business. Working with luxury and cosmetics brands is a big plus.
This role owns:
Commercial
• Oversight of revenue, margins, forecasting, and profitability
• Management of client campaign budgets end-to-end
• Sales strategy, client acquisition, retention, and upsell
• Pricing, proposal development, and new revenue streams
• Managing and strengthening top-tier client relationships
Operations
• Building and optimising agency-wide systems, processes, and workflows
• Overseeing daily business performance and delivery operations
• Resource planning, efficiency improvements, and capacity management
• Identifying and resolving operational bottlenecks before they escalate
• Managing internal and external stakeholders
People & Leadership
• Leading the full tma team across disciplines
• Setting KPIs, conducting performance reviews, and ensuring accountability
• Developing talent through coaching, training, and structured feedback
• Driving a culture of ownership, creativity, excellence, and results
• Managing recruitment, including hiring and role transitions
Strategy & Growth
• Creating and implementing tma’s growth strategy together with the Board
• Preparing monthly Executive Committee operational and commercial reports
• Supporting investor and funding conversations where relevant
Key Responsibilities
1. Commercial Leadership & Financial Oversight
• Support full revenue and margin management
• Oversee cash flow, budgeting, and forecasting
• Ensure profitability through strategic pricing and resource alignment
• Present monthly commercial performance updates to the Board
2. Sales, Growth & Client Expansion
• Build and manage the commercial pipeline
• Drive acquisition, retention, and upsell initiatives
• Develop new offerings aligned with market needs
• Strengthen key client accounts and expand scopes
• Position tma as a strategic creative and social partner
3. Operational Excellence & Delivery Oversight
• Own daily agency operations end-to-end
• Implement scalable systems, processes, and workflows
• Manage timelines, deliverables, and cross-team workflow routing
• Monitor operational KPIs and introduce corrective actions
• Ensure consistency, speed, and quality across all functions
4. People Leadership & Team Development
• Lead and inspire a multidisciplinary team
• Set KPIs, manage performance reviews, and enforce accountability
• Reassign priorities and resources as business needs evolve
• Build a culture of high performance, agility, and ownership
• Develop internal talent and support career growth
5. Strategic Leadership
• Translate the Board’s vision into clear operational execution
• Guide organisational design and resourcing strategy
• Prepare monthly Executive Committee reports
• Contribute to investor and partner conversations
• Support long-term strategic decision-making
Key Attributes of the Ideal Candidate
• Strong financial and commercial acumen
• Passion for marketing, creative work, and brand ecosystems
• Strategic thinker who takes decisive action
• Solutions-driven, calm under pressure, and highly adaptable
• Exceptional communicator across all levels
• Proven ability to lead, grow, and hold teams accountable
• Innovative problem-solver with an eye for operational efficiency
• Highly organised, analytical, and detail-oriented
• Entrepreneurial mindset with a strong sense of ownership
In Summary
This role is built for a strong commercial and operational leader ready to take ownership of tma’s next phase of growth. You will lead across operations, commercial strategy, people, delivery, and performance — with the opportunity to grow into one of the most influential roles in the business.
Requirements
Minimum 5 years’ experience in a marketing, creative.
Working with luxury and cosmetics brands is a big plus.
Proven operational leadership experience
Experience driving commercial growth and overseeing P&L components
Degree in Business, Marketing, or related field
Johannesburg-based and willing to travel
Valid driver’s licence
Preferred
MBA or advanced business qualification
About the Company
tma is a young & dynamic team that is submerged in everything that is the internet. we drive brand messages through various strategies employed through events, social media and public relations.
we are passionate about helping brands find their creative voice. specialising in the digital marketing, content creation & influencer worlds. our one-stop marketing agency helps help our clients over perform & thrive in a changing omni-channel world. we leverage unique strengths to build a personalised roadmap to success.
tma creates work that is intelligent, quantifiable, and always based on understanding and insight. from envisaging data to building actionable insight, we focus on turning understanding and insight into activity with an equal focus on data, strategy and creative. we turn data into quantifiable result-driven creative campaigns
What We Offer
• Competitive salary based on experience
• Profit share
• Commission on new clients
• 23 days annual leave
• Hybrid working (3 days in office)
• Employee discounts across all client brands.
• Full autonomy and authority in leading operations and commercial functions
• The opportunity to shape your future and help scale a growing creative agency